Customer Service
Online Spare Parts
The aim of CAM is to solve production downtime problem as soon as possible.
In order to guarantee prompt delivery of spare parts, LA FIDUCIARIA control and manage the entire production process with the availability of:
Stock of over 15,000 parts
available for immediate delivery
Stock of raw material
and semi-machined items
A dedicated workshop
solely for the manufacture of parts for urgent delivery
Final testing
of parts prior to shipment
Formats
The use of original change parts and units guarantees the efficiency and long-term reliability of supplied equipment.
The CAM After-Sales Service supports the customer in technically defining new change parts ad supplementary units, during the installation on the machine and the final start-up phase.
Technical Assistance
Again, with the aim of reducing production downtime, CAM employ more than 50 specialized technicians based around the world, available solly for immediate after-sales assistance and able to depart for any destination within 48 hours, in response to emergency calls.
Training
Qualifed personnel are available to train customer’s technicians either on site or at Manufacturer’s premises.
Upon request, customized preventive maintenance can be proposed.
Overhaul and Upgrading
La Fiduciaria can carry out overhauling, upgrading or modifications to any CAM machine and plant supplied from 1949 up to to-day.
Where appropriate, the machines to be overhauled may be fully disassembled and
checked.
Non compliant or worn parts are replaced with original spares in accordance with the
original drawings.
In order to guarantee compliance with the safety standards of the new Directive and
to be entitled to affix CE marking, a risk assessment is carried out and appropriate
measures in terms of protection and safety of electrical circuits and plants are
adopted.
Furthenmore, new optional, units such ad HMI and SCADA, up dated to the state of
the art, code readers, ink-jet or laser printers and systems for products “track and
trace” may be implemented, fully integrated with the data process system of the
Company.
Statement of Conformity with the regulations in force, up dated technical
documentation (new electrical and pneumatic diagrams, list of components, PLC and
display listings, revised Istruction Manua), detailed report of residual risks, will be
provided after overhauling and final trial tests (FAT).
All works carried out are covered by warranty.
Management of spare parts
All after sale services offered by La Fiduciaria can be seen on line such as:
- Input of quotations/orders
- Work in progress status report
- Updating and recording a technical data relevant to machines and installations supplied
- Status update of stock parts available for immediate delivery.